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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft is working on the outage but no ETA
Update from Microsoft at 2 PM UTC:
https://portal.office.com/servicestatus
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're reviewing service telemetry and recent changes within the service to isolate the source of the issue.
Next update by: Thursday, April 10, 2025, at 3:30 PM UTC
The same issue here in the Czech Republic.
My wife’s Microsoft 365 subscription was suddenly deactivated. I tried removing and re-adding her account several times, but always got the same error, last one with trace ID: gvGqe9CONU28DBx0.35.189
Unfortunately, the trace ID is useless, as Microsoft no longer provides traditional customer support.
Our only hope seems to be that someone from Microsoft is monitoring this Community thread and will react once the issue gets enough traction (hundreds? thousands of users?).
I have shared the subscription with my family member & in the family members page it says as subscription expired can you please help as my subscription ends in November 2025
Found a workaround. Try logging in as the main family member instead of trying to activate Office as a family member. Upon that, you can switch back to the family member.