Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

179 answers

Sort by: Most helpful
  1. Anonymous
    2025-04-10T15:16:51+00:00

    I was facing the same issue but it seems that it has been resolved. I closed my apps (Word/Excel/etc) and reopened them. And it was automatically resolved. No deactivated license, no issue at all. All as usual.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-04-10T14:19:38+00:00

    Thanks for sharing

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2025-04-10T14:11:06+00:00

    Has there been a fix for this issue yet? I got to work today and all my 365 Products subscriptions say cancelled. I guess with Microsoft turning 50 it forgot a few things with old age

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-04-10T14:01:09+00:00

    Same, this is totally unnaceptable, I cannot work

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2025-04-10T13:57:01+00:00

    Happening for me as well. My family members are being prompted to buy a new subscrition

    Fix it please or communicate what is happening

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments