Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T18:00:16+00:00

    No notes or information from Microsoft.
    If you access MS 365 on the Web, it runs ok.
    Through the same site Web, when you try to install at the desktop, a server error, try later is obtained.Image

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  2. Anonymous
    2025-04-10T18:00:14+00:00

    I restarted my computer but the problem is not solved. Is there anyone else who still has the problem?

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  3. Anonymous
    2025-04-10T17:48:56+00:00

    Try restarting the computer.

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  4. Anonymous
    2025-04-10T17:48:49+00:00

    My dad confirmed that it’s working now

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  5. Anonymous
    2025-04-10T17:42:26+00:00

    My problem is still not solved. Are problems solved regionally or globally? Why is everything already solved for some users, and not for others? Should we wait for some Windows update?

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