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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Update from Microsoft:
We're aware of an issue impacting Microsoft 365 Family subscriptions. We're investigating a potential licensing issues and further details will be provided under https://portal.office.com/servicestatus.
The same thing has just happened to me. Says my Microsoft 365 subscription has been cancelled but my husband is still sharing with me. Wondering if there is a wider problem?
Hello, Update from Microsoft: https://portal.office.com/servicestatus
Title: Some Users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're investigating a potential licensing issue that may be causing impact to occur.
Scope of impact: Impact is specific to users with Microsoft 365 Family subscriptions attempting to access Microsoft 365 services.
Next update by: Thursday, April 10, 2025, at 2:00 PM UTC
Happened to me this morning as well. Fine yesterday even after I ran the update. Subscriptions worked when I first launched Outlook this morning, then tried to create a doc in Word and it said I don't have a subscription. Co-worker who is sharing our subscription is currently on with Microsoft to try and fix but this looks like a problem.
Does anyone know when this may get fixed?