I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-06-03T21:33:53+00:00

    Someone else’s post described what they did, and I follow those instructions. If you don’t see it elsewhere in the post, I will look when I get home to my computer

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-06-03T21:02:23+00:00

    I am having the same problem. unable to sign in since may 29th. whay finallly worked.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-06-01T15:22:36+00:00

    The "It's not you, it's us. We can't complete your request right now, please try again." Error started occurring for me in April of 2025. So, about two months ago. Using Firefox, Win10, gmail. I disabled "DuckDuckGo Privacy Essentials" in Firefox and it's fixed. I can login. Thanks

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-05-28T19:34:30+00:00

    I just wanted to say thank you as I ran into the exact same problem. Tried several different platforms, resetting of pwds. All the things. I tried the work around on my mobile and it is working for now. I am able to get into my sbcglobal.net email

    Thank you for sharing!

    I am unable to get my emails on my laptop, but I can on my on my Android, and it's on the same WiFi.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-05-17T13:27:18+00:00

    Same here.

    This is how I bypassed it to get into my account.
    enter user id

    on password screen click forgot password

    go thru process of changing or in my case i just entered my existing password as my new password

    after that goes thru click "got to my account" button and you're in.

    there is no way to click keep me signed in so it will time out and you have to do this process all over again

    Was this answer helpful?

    0 comments