The hyperlink was blocked by OneNote

Reported
Anonymous
2025-07-04T08:45:40+00:00

I inserted a hyperlink in OneNote that points to a folder, such as C:\Users (not a specific file). When I click the hyperlink, OneNote displays the message:

"Your administrator has blocked your ability to open this file type in OneNote."

How can I resolve this issue?

I understand that OneNote may block access to certain file types based on their extensions, but a hyperlink like this doesn't have a "file extension" that I can exclude via Group Policy.

This issue started occurring after installing update KB5002714. Is this a known issue?

Microsoft 365 and Office | OneNote | For business | Windows

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Answer accepted by question author
Anonymous
2025-07-04T09:48:03+00:00

Dear komorebiBE, 

Thank you for posting your question to the Microsoft Support Community. 

The error message "Your administrator has blocked your ability to open this file type in OneNote" when clicking a hyperlink to a local folder (e.g., C:\Users) is likely related to security changes introduced in update KB5002714 for OneNote 2016. This update strengthens protection against potentially unsafe links, and unfortunately, it may also block folder paths, even though they don’t have file extensions. 

You can try the following suggestions: 

  1. Use a shortcut file (.lnk) 
    Create a shortcut to the folder and insert a hyperlink to that .lnk file instead.
  2. Use OneNote for Web 
    Try opening the notebook in OneNote Web, folder links may work there without restriction.
  3. Check with your IT administrator 
    If you're in a managed environment, ask your admin to review Group Policy settings under: 
    User Configuration > Administrative Templates > Microsoft OneNote > Block file extensions for hyperlinks 
    While folders don’t have extensions, this policy may still affect how OneNote handles them.
  4. Uninstall KB5002714. 
    If the issue critically affects your workflow and no policy override is possible, you may consider uninstalling the update via: 
    Control Panel > Programs > View Installed Updates > KB5002714 > Uninstall

This behavior is part of a design change aimed at improving security in enterprise environments. While it helps reduce risks, it may also impact usability in certain scenarios. If folder hyperlinks are important to your workflow, we strongly encourage you to submit feedback via Help > Feedback in OneNote. The more users report and upvote this concern, the more likely it is that Microsoft will review and consider improvements in future updates. 

If this answer helps, please consider marking it as Answer. This not only highlights the solution for others with the same issue, but also helps bring more visibility to the topic — increasing the chance that Microsoft will take it into account. 

Best regards, 

Thu-D/Microsoft Community Support Specialist

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Answer accepted by question author
Anonymous
2025-07-17T14:21:43+00:00

Hi @komorebiBE,

I encountered this issue as well. After some investigation, I found an official Microsoft support article that explains the behavior:

https://support.microsoft.com/en-us/office/error-your-administrator-has-blocked-your-ability-to-open-this-file-type-in-onenote-when-selecting-a-link-to-certain-folder-paths-1290dd67-c04e-460f-a474-13c2b1baa69e

According to the article, OneNote blocks certain folder path links (such as file:// or mapped drives) due to security policies. The current status is listed as "Investigating", and Microsoft has stated:

We are working on a fix for this issue and will provide an update when it becomes available. In the meantime, the only workaround is to copy the network folder (UNC path) or local folder path and paste it directly into File Explorer to access the folder.

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52 additional answers

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  1. Anonymous
    2025-07-14T19:55:35+00:00

    Well...since it is a known issue I couldn't get a case open to the PG. Annoying. BUT...there is an article we can track: Error "Your Administrator has blocked your ability to open this file type in OneNote" when selecting a link to certain folder paths - Microsoft Support

    Current workaround is the same, old-school copy/paste the hyperlink into a File Explorer window.

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  2. Anonymous
    2025-07-14T21:45:15+00:00

    We're also experiencing this issue. The workarounds provided did not work; the referenced GPO setting does not exist in the latest Administrative Templates I have from May 29, 2025; and there is no KB installed as far as a Click2Run installation is concerned.

    I have had success doing a Microsoft Office Click2Run version rollback and confirmed the issue is resolved afterwards. The version number you roll back to depends on the update history for your type of install (Retail, Volume, etc.) and also specific version of Office (2021, 2019, etc.).

    What follows is what I did for a retail Office 2021 64-bit perpetual Windows installation, it is for educational purposes only, I take no responsibility for any actions you may take.

    From an elevated command prompt I ran:

    cd "%ProgramFiles%\Common Files\Microsoft Shared\ClickToRun"

    OfficeC2RClient.exe /update user updatetoversion=16.0.18827.20176

    After it completed, I then opened OneNote and the hyperlinks to network and local folders worked (with a security notice that you click Yes to).

    To stay on this rolled back version you would need to set the File > Account > Update Options to Disable Updates. This is not recommended, but worth noting.

    Update History for Office 2021 (C2R)

    Update History for Office 2016 & 2019 (C2R)

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  3. Anonymous
    2025-07-14T22:53:30+00:00

    Hello please advise when this can be fixed.

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