Why is Windows Update "2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)" continuously failing to update successfully

Anonymous

On 11-Jul-2025, after several attempts I managed to get the above update downloaded and installed in my Lenovo ThinkBook laptop.
However on 13-Jul-2025, when I restarted my laptop, this very update showed as available for download and install. So, I tried to do the download and install again. Since then I would have made 3 full attempts but every time it goes through the whole process of downloading and installing but at the end I get the error message that the Update Failed.

My PC is running very slow. Apps are not opening for long time (Not Responding) and really frustrating.

Is anyone facing the same problem? How to overcome this?

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Anonymous

2025-07-19T11:06:42+00:00

Any fix for this? Having the same issue!
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Anonymous

So, this is the information I was given:

JAY Jabulani has replied to the question Why is Windows Update "2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)" continuously failing to update successfully that you are following in Microsoft Support Community.
JAY Jabulani has replied to the question Why is Windows Update "2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)" continuously failing to update successfully that you are following in Microsoft Support Community.
Hi Russ,<br><br>I hope you have a great day ahead,<br><br>I would recommend the solutions as below according to your provided error code:<br><br>Solution 1: Change the service status from manually to automatic:<br><ol style="text-align: left"><li><p style="color: rgba(0, 0, 0, 1)">Open the <strong>search bar</strong> type “<strong>services.msc</strong>”, and right click "<strong>Run as Administrator</strong>".</p></li><li><p style="color: rgba(0, 0, 0, 1)">In the <strong>Services</strong> window, double-click <strong>Background Intelligent service</strong> from the list.</p></li><li><p style="color: rgba(0, 0, 0, 1)">From the <strong>Startup type</strong> field, select <strong>Automatic</strong> from its drop-down menu.</p></li><li><p style="color: rgba(0, 0, 0, 1)">Go to the “<strong>Service status</strong>” and click on <strong>Start</strong>.</p></li><li><p style="color: rgba(0, 0, 0, 1)">Then, click <strong>Apply</strong> and <strong>OK</strong> to save the changes.</p></li><li><p style="color: rgba(0, 0, 0, 1)">Next, do the same operations with <strong>Windows update</strong> and <strong>Cryptographic Services</strong>.</p></li><li><p style="color: rgba(0, 0, 0, 1)">Once done, restart your PC and check if you fixed the 0x800f0991 update error successfully.</p></li></ol><br>Solution 2: Reset the Windows Update component by CMD and rename the SoftwareDistribution folder<br><br>1.Search for "Command Prompt" in the Start menu, right-click it, and select "Run as administrator"<br><br>2.Type and enter each cmd separately:<br><ul style="text-align: left"><li><p style="color: rgba(0, 0, 0, 1)">net stop wuauserv</p></li><li><p style="color: rgba(0, 0, 0, 1)">net stop cryptSvc</p></li><li><p style="color: rgba(0, 0, 0, 1)">net stop bits</p></li><li><p style="color: rgba(0, 0, 0, 1)">net stop msiserver </p></li><li><p style="color: rgba(0, 0, 0, 1)">Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old</p></li><li><p style="color: rgba(0, 0, 0, 1)">net start wuauserv</p></li><li><p style="color: rgba(0, 0, 0, 1)">net start cryptSvc</p></li><li><p style="color: rgba(0, 0, 0, 1)">net start bits</p></li><li><p style="color: rgba(0, 0, 0, 1)">net start msiserver</p></li></ul><br>3.Once done, restart your PC and check if you fixed the 0x800f0991 update error successfully.<br><br>Solution 3: Using DISM command to fix corrupted files:<br><br>1.Search for "Powershell" in the Start menu, right-click it, and select "Run as administrator"<br><br>2.Type and enter each cmd separately and waiting for each command complete 100% or failed with error code:<br><br>sfc/scannow<br><br>DISM /Online /Cleanup-Image /RestoreHealth<br><br>* * <br><br>If the above cmd is failed with error code:<br><br>Finding the machine has been successfully updated as a source to repair corruptions file.<br><br>DISM /Online /Cleanup-Image /RestoreHealth /source:[DRIVE]:\sources\sxs /limitaccess<br><br> * <br><br>DISM /Online /Cleanup-Image* /startcomponentcleanup<br><br>3.Once done, restart your PC and check if you fixed the 0x800f0991 update error successfully.<br><br>Solution 4: Manually Download and Install the Update:<br><ol style="text-align: left"><li><p style="color: rgba(0, 0, 0, 1)">I would recommend to consider downloading the update package manually from the Microsoft Update Catalog.</p></li></ol><br>Please note that you should download the correct version matching your system architecture.<br><br>https://www.catalog.update.microsoft.com/Search.aspx?q=KB5062553<br><br>2.Double click the downloaded package and check if you fixed the 0x800f0991 update error successfully. <br> <br> <br> <br>End result: <br> <br> <br> <br>So, what's next?

JAY Jabulani has replied to the question Why is Windows Update "2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)" continuously failing to update successfully that you are following in Microsoft Support Community.

Hi Russ, I hope you have a great day ahead, I would recommend the solutions as below according to your provided error code: Solution 1: Change the service status from manually to automatic: <ol style="text-align: left"><li>Open the search bar type “services.msc”, and right click "Run as Administrator".</li><li>In the Services window, double-click Background Intelligent service from the list.</li><li>From the Startup type field, select Automatic from its drop-down menu.</li><li>Go to the “Service status” and click on Start.</li><li>Then, click Apply and OK to save the changes.</li><li>Next, do the same operations with Windows update and Cryptographic Services.</li><li>Once done, restart your PC and check if you fixed the 0x800f0991 update error successfully.</li></ol> Solution 2: Reset the Windows Update component by CMD and rename the SoftwareDistribution folder 1.Search for "Command Prompt" in the Start menu, right-click it, and select "Run as administrator" 2.Type and enter each cmd separately: <ul style="text-align: left"><li>net stop wuauserv</li><li>net stop cryptSvc</li><li>net stop bits</li><li>net stop msiserver </li><li>Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old</li><li>net start wuauserv</li><li>net start cryptSvc</li><li>net start bits</li><li>net start msiserver</li></ul> 3.Once done, restart your PC and check if you fixed the 0x800f0991 update error successfully. Solution 3: Using DISM command to fix corrupted files: 1.Search for "Powershell" in the Start menu, right-click it, and select "Run as administrator" 2.Type and enter each cmd separately and waiting for each command complete 100% or failed with error code: sfc/scannow DISM /Online /Cleanup-Image /RestoreHealth * * If the above cmd is failed with error code: Finding the machine has been successfully updated as a source to repair corruptions file. DISM /Online /Cleanup-Image /RestoreHealth /source:[DRIVE]:\sources\sxs /limitaccess * * DISM /Online /Cleanup-Image /startcomponentcleanup 3.Once done, restart your PC and check if you fixed the 0x800f0991 update error successfully. Solution 4: Manually Download and Install the Update: <ol style="text-align: left"><li>I would recommend to consider downloading the update package manually from the Microsoft Update Catalog.</li></ol> Please note that you should download the correct version matching your system architecture. https://www.catalog.update.microsoft.com/Search.aspx?q=KB5062553 2.Double click the downloaded package and check if you fixed the 0x800f0991 update error successfully. End result:

So, what's next?

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Anonymous

2025-07-18T23:45:58+00:00

I am having the same problem on my DELL. It starts to install and then stops and tells me to Retry. Did it about 10 times and still will not complete the update.

Thank You
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Anonymous

2025-07-18T21:06:55+00:00

I am running into the same issues. My computer has been extremely slow as well.

Stuck at 6-8%.

Please help Microsoft.
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Anonymous

2025-07-18T20:41:24+00:00

Jay,

Thank you for your assistance.

We have tried these solutions multiple times. This doesn't solve this problem.

Thanks,

Russ
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