Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?

Anonymous
2025-04-10T10:26:37+00:00

Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. SD - IA 179.1K Reputation points Independent Advisor
    2025-04-10T12:02:20+00:00

    Hello,

    Update from Microsoft:
    https://x.com/MSFT365Status

    We're aware of an issue impacting Microsoft 365 Family subscriptions. We're investigating a potential licensing issues and further details will be provided under https://portal.office.com/servicestatus.

    Update:

    Title: Some users may be unable to access Microsoft 365 services

    User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

    Current status: We're investigating a potential licensing issue that may be causing impact to occur.

    Next update by: Thursday, April 10, 2025, at 2:00 PM UTC

    Update

    New update at 2 PM UTC:

    Title: Some users may be unable to access Microsoft 365 services

    User impact: Users with Microsoft 365 Family subscriptionsmay be unable to access Microsoft 365 services.

    Current status:We're reviewing service telemetry and recent changeswithin the service to isolate the source of the issue.

    Next update by: Thursday, April 10, 2025, at3:30 PM UTC

    Update

    Title: Some users may be unable to access Microsoft 365 services

    User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

    Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.

    Start time: Thursday, April 10, 2025, at 7:25 AM UTC

    Next update by: Thursday, April 10, 2025, at 5:30 PM UTC

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  2. Anonymous
    2025-04-10T12:04:09+00:00

    Same problem here, happened after the last windows update on 2 shared pc's.

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  3. Anonymous
    2025-04-10T12:18:13+00:00

    what update you did?

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  4. Anonymous
    2025-04-10T12:23:23+00:00

    Microsoft were suppose to give a futher update at 2.00 UTC time ... which they have not?

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  5. Anonymous
    2025-04-10T12:28:52+00:00

    No update.

    I just turned on my laptop this morning and my account license stopped working.

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