Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?

Hello.

UK 11.15 time.

Can you please provide an update on the problem?

My brother has the plan and shares this with me. Todate the Excel and Word do not work and ask me to login or create an account.

I cannot enter an email address and I do not have a product key, not being the key person.

Many thanks.

Still unable to share. Both email and link creation say that the link isn't working.

This is 24h+ now that my family member has been down. All services on the service status screen show green, but obviously something is STILL not working.

I have the exact same issue since yesterday morning. Tried multiple times to readd my family member to no avail. Only 1 member not having access, unfortunately its the most important one.

The fact that Microsoft marked the issue as solved on their updates platform is wild. It is clearly as day not solved yet.

Good Morning!

Thank you for this, made my life easier :-) Unfortunately I am still having licensing issues. Is there a time frame on when the issue might be resolved?

Hello

I don't know about the time of resolution, however I can tell you what I did this morning.

1. Clicked my profile picture
2. scrolled to subscriptions
3. Selected the 'Microsoft 365 Family' entry -
4. Followed the instructions from there. The .exe file normally does to the downloads folder as you will know. I just double click, etc and the SW was uploaded.
5. I also restarted the laptop for good measure.

My theory is that the laptop just needed a cleanout of of some erroneous files which had the licence problem and my laptop had not received them. I left it on by mistake.

Try that. I hope this solves the situation.