Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?

Hi Julia,

This is the original thread I believe

https://answers.microsoft.com/en-us/msoffice/forum/all/my-office-365-is-showing-as-subscription-cancelled/70d48065-7241-44d0-916a-878dffce086b?correlationid=505f5e84-8488-4ced-bf69-ec50ba6dfd23&from=ContactUsWebBCQR

The issue I believe was at Microsoft server end and I believe it is resolved (atleast for me). I no longer have this issue

Regards

Sunil

Hi - Waiting times are horrendous to get a live person. I had to wait 59 minutes. Once on, they are generally helpful. Worth waiting may be?

Regards

Sunil

I checked this morning, the issue has been resolved, I didn't have to do anything, it will get resolved automatically

I'm experiencing the same thing. I'm one member of my sister's Office 365 family subscription and yesterday I got the "cancelled" message on all products. Problem is, while trying to resolve it, my sister removed me from her members list and re-added me. I received an invite but was unable to join because I got a message I was already a member of another family group (which is true since I'm in a family group with my own kids).

So did I botch up my chance it will resolve itself? Is there anything special I need to do to get this fixed? Or will it automatically resolve itself since I'm on my sister's members list?

Thanks in advance.

i still have the problem with the 365 family plan where i can't use it ... lets go Microsoft