Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
what update you did?
Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?
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Anonymous
Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2025-04-10T12:18:13+00:00 -
Anonymous
2025-04-10T12:04:09+00:00 Same problem here, happened after the last windows update on 2 shared pc's.
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SD - IA 179.1K Reputation points Independent Advisor2025-04-10T12:02:20+00:00 Hello,
Update from Microsoft:
https://x.com/MSFT365StatusWe're aware of an issue impacting Microsoft 365 Family subscriptions. We're investigating a potential licensing issues and further details will be provided under https://portal.office.com/servicestatus.
Update:
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're investigating a potential licensing issue that may be causing impact to occur.
Next update by: Thursday, April 10, 2025, at 2:00 PM UTC
Update
New update at 2 PM UTC:
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptionsmay be unable to access Microsoft 365 services.
Current status:We're reviewing service telemetry and recent changeswithin the service to isolate the source of the issue.
Next update by: Thursday, April 10, 2025, at3:30 PM UTC
Update
Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.
Start time: Thursday, April 10, 2025, at 7:25 AM UTC
Next update by: Thursday, April 10, 2025, at 5:30 PM UTC
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Anonymous
2025-04-10T12:00:25+00:00 Any idea of how long it should take?
Thanks
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SD - IA 179.1K Reputation points Independent Advisor
2025-04-10T11:58:29+00:00 Hi Venn,
I'm Sumit, here to answer your query at the Microsoft Community.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
Many users have reported issues with the Microsoft Family subscription today. Please rest assured that your subscription is functioning properly; the problem lies with Microsoft's servers. I assure you that this issue should be resolved soon.
Hope that helps, and rely on us for any further inquiries. All the best.