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Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm having the same issue with the personal. I purchased a year renewal card, put in the code correctly on April 7,. It is set to expiore April 19, 2026 and now one week later it says that its due to expire on April 20th, renew now. Nothing like spending money for horrible service.
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Same Here !!! OneDrive.... What's the hell !!! Had Microsoft paid salary to her staffs ?
Same problem.
And no consideration from Microsoft...
Yes, there is still an issue. The original issue of shared Microsoft 365 Family subscriptions was fixed. However, now my wife's OneDrive thinks it is on the Free plan and says she is over the storage limit of 5GB. She is supposed to have 1TB.
The Microsoft Account Subscriptions page shows that she has a Microsoft 365 Family subscription (managed by me). Which is correct. But just below that under Microsoft Storage it says that her cloud storage is full (9GB/5GB). Logging into OneDrive, the Plans and Upgrades section says under Current Plan: Free version of Microsoft 365. This is not correct.
Why are Word, Except, PowerPoint etc recognising the subscription but OneDrive is not.
(Strangely enough, during the glitch last week it was the opposite. Word, Excel and PowerPoint lost the subscription but OneDrive kept working normally.)
Microsoft, please fix this. We are paying the subscription, we expect it to work.