Why is one of my member in microsoft 365 (family) showed expired, even though it is not due yet?

Hello.

UK 11.15 time.

Can you please provide an update on the problem?

My brother has the plan and shares this with me. Todate the Excel and Word do not work and ask me to login or create an account.

I cannot enter an email address and I do not have a product key, not being the key person.

Many thanks.

i still have the problem with the 365 family plan where i can't use it ... lets go Microsoft

I'm experiencing the same thing. I'm one member of my sister's Office 365 family subscription and yesterday I got the "cancelled" message on all products. Problem is, while trying to resolve it, my sister removed me from her members list and re-added me. I received an invite but was unable to join because I got a message I was already a member of another family group (which is true since I'm in a family group with my own kids).

So did I botch up my chance it will resolve itself? Is there anything special I need to do to get this fixed? Or will it automatically resolve itself since I'm on my sister's members list?

Thanks in advance.

I checked this morning, the issue has been resolved, I didn't have to do anything, it will get resolved automatically

Hi - Waiting times are horrendous to get a live person. I had to wait 59 minutes. Once on, they are generally helpful. Worth waiting may be?

Regards

Sunil