Valid Office 365 subscription shown as expired

Anonymous
2025-04-10T10:37:18+00:00

I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026

I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.

When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.

If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.

In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?

Edit: there is a service update from MS here: https://portal.office.com/servicestatus

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-12T08:16:20+00:00

    I agree. I know faults can happen in IT, though its how they are resolved that reflects the standards of a company, and its attitude to its paying customers. The correct approach would be to email active customers with something like:

    'Due to blablabla we have inadvertently impacted your access to applications, we apologize for the inconvenience and offer a complimentary extension to your subscribed services'

    Instead we get absolutely no advisory, and no compensation for a days lost access. They make a compelling case for users to switch to Linux with LibreOffice or OnlyOffice in future.

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  2. Anonymous
    2025-04-13T12:56:39+00:00

    Now, it's onedrive's turn. Lost one drive access for one of the family member. Seriously?

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  3. Anonymous
    2025-04-13T12:57:50+00:00

    I agree.

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  4. Anonymous
    2025-04-13T22:20:28+00:00

    ITS HAPPENING AGAIN!!! This time, you can use the 365 apps, but they took away the 1TB of data, reverting back to 5gb. THey are now trying to delete all my data!!!!!!!

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  5. Anonymous
    2025-04-14T05:17:57+00:00

    My family suscription is still showing as expired since Feb 2025 but I renewed it on the 4th April 2025. Microsoft technical support were unable to help

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