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I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026
I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.
When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.
If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.
In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?
Edit: there is a service update from MS here: https://portal.office.com/servicestatus
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm the main user and it is affecting me too.
FYI: Im getting lots of reports from customers now that all is working again.
Currently 991 people ahead of me after 2 hours of waiting. I think I will wait until tomorrow.
WORKING AGAIN!
Just been on the phone with Microsoft support and have NOW SORTED the issue. Basically they have made some changes their end so the workaround for now is:- As the lead/admin member of the Family group, go into your Microsoft account, go to Subscriptions, click STOP SHARING to each family member, then click START SHARING to each one. I know some people tried this earlier but that must have been before they made changes their end. I was assured no-one would loose any data etc....
Has worked for me.
Same issue here.
Also, I have 28 people ahead of me on the chat!