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I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026
I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.
When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.
If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.
In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?
Edit: there is a service update from MS here: https://portal.office.com/servicestatus
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Now, it's onedrive's turn. Lost one drive access for one of the family member. Seriously?
I agree. I know faults can happen in IT, though its how they are resolved that reflects the standards of a company, and its attitude to its paying customers. The correct approach would be to email active customers with something like:
'Due to blablabla we have inadvertently impacted your access to applications, we apologize for the inconvenience and offer a complimentary extension to your subscribed services'
Instead we get absolutely no advisory, and no compensation for a days lost access. They make a compelling case for users to switch to Linux with LibreOffice or OnlyOffice in future.
I had the exact same issue. What is really frustrating, even after it has now been fixed, is that Microsoft refuses to apologize or even admit that they caused the error in the first place. They don't seem to care about their customers anymore - just greed. They increased the subscription in South Africa for MS365 by 33% last Month. And the reward? We'll lock you out of your account. Thanks for paying!
I would really love an admittance and apology....
This did not work for me.
I've clicked "Stop sharing" and then "Start sharing" and rejoined the subscription. I am still getting this error.
Anyone manage to find a way around it?
Can confirm that a 'stop sharing' and 'start sharing' worked fine in my case with the shared user. Very poor form MS, should at least send an advisory to subscribers that there is an issue.