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I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026
I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.
When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.
If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.
In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?
Edit: there is a service update from MS here: https://portal.office.com/servicestatus
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same as Mahmud B. My subscription doesn't expire until May 1, 2025
I have a similar issue here, I have family subscription for my work. My office ( main account ) works fine but the accounts that were added to family subscriptions by me they get a notification that their subscription is expired, and they cant use office apps at all.
I have the same problem in Belgium: Office 365 family "your subscription microsoft 365 has expired" valid until september 2025.
I hope it will be resolved soon.
I have the same problem. Main user is fine but the shared users are not and showing as expired.
Microsoft are putting up their renewal costs and hope they compensate users for what I can see is a system error.
I have been on a web chat and waiting for hours to get to the front of the queue.
Not acceptable!!!!!!!!!
I have the same issue with my Family Office 365 Subscription that was renewed in November 2024 for twelve months.
When I try to edit my spreadsheets I get this message: