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I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026
I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.
When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.
If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.
In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?
Edit: there is a service update from MS here: https://portal.office.com/servicestatus
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue here with my family members. They show as active subs in the management portal but on their respective apps get the pop up to renew licensing . Has been operating successfully for months and just pooped with this error over the past day.
Seems its a known issue, theres a problem with the Family Subscription Servers
Yep, same issue here in the Czech republic.
Same problem, for 4 hours now. All customers with family who are invited are not working anymore. Any updates on this microsoft?
add me to list, says subscription cancelled must be reactivated, it is a family shared 365, checked account is paid and active