Valid Office 365 subscription shown as expired

Anonymous
2025-04-10T10:37:18+00:00

I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026

I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.

When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.

If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.

In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?

Edit: there is a service update from MS here: https://portal.office.com/servicestatus

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T16:29:19+00:00

    WORKING AGAIN!

    Just been on the phone with Microsoft support and have NOW SORTED the issue. Basically they have made some changes their end so the workaround for now is:- As the lead/admin member of the Family group, go into your Microsoft account, go to Subscriptions, click STOP SHARING to each family member, then click START SHARING to each one. I know some people tried this earlier but that must have been before they made changes their end. I was assured no-one would loose any data etc....

    Has worked for me.

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  2. Anonymous
    2025-04-10T15:51:43+00:00

    Currently 991 people ahead of me after 2 hours of waiting. I think I will wait until tomorrow.

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  3. Anonymous
    2025-04-10T15:19:06+00:00

    I'm the main user and it is affecting me too.

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  4. Anonymous
    2025-04-10T14:52:13+00:00

    Hey MICROSOFT.

    Show your **** and FIX this **** ASAP !!!!

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  5. Anonymous
    2025-04-10T14:45:07+00:00

    Add another sufferer with this issue, all my family sub users are getting the Subscription Expired message on apps, except with Outlook, that seems to be working... but it's a pain for a couple people in the family who needed to get some work done today.

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