Sway not loading on mobile device

Hi Customer

,

Thank you so much for your thoughtful reply. I truly appreciate the time and effort you put into sharing what worked for you. It means a lot. Your persistence and willingness to help others by sharing your experience is incredibly valuable.

It’s possible that the issue was resolved quietly by the Sway team, as I mentioned earlier, and I’m glad to hear things are working better now. Your feedback not only helps me personally, but it also serves as a guiding light for other users who may be facing similar challenges.

Even if the Microsoft Community site doesn’t allow you to mark an answer directly, you can still make a difference by clicking “Yes” or “No” under “Was this answer helpful?” or by responding to the Drive Survey if you receive one. Every bit of feedback helps others find solutions more quickly and encourages us to keep improving and supporting the community.

Wishing you continued success and happiness in 2025 and beyond. Thank you again for being such a positive part of the community.

Warm regards,
Sophie N – MSFT | Microsoft Community Support Specialist

can report this auto resolved for myself this morning. No explanation as to why, but not ideal when needing to distribute time-sensitive information to families.

I also have this same issue, following for support and resolution.