My access has stopped as a family member to my wife's Microsft office 365 family subscription.

Anonymous
2025-04-10T10:56:05+00:00

My wife has a Microsft office 365 family subscription. I have been signed up via this for a few years. Neither my wife nor I have made and changes to our subscriptions and family memberships. Today my access to office apps and OneDrive stopped on my Windows PC. They still look to work fine via my Android phone.

The message that I see from Micrsoft when I try to use Excel & Word on my PC is "Your subscription has expired" and a request that I renew.

My wife's account still shows me as a family member and, for good measure, she invited me to join again, but this does not seem to have fixed it.

Norton reports that Windows has just been updated and has scanned the update and found no issues. However, I assume that the Windows update is the cause of the problem as I cannot see any other changes since it used to work (yesterday).

I have also tried rebooting the computer.

Please can you help me fix this.

Thanks Dave

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Sumit 44,316 Reputation points Volunteer Moderator
2025-04-10T15:41:39+00:00

Microsoft has reverted the change as per the status.

Title: Some users may be unable to access Microsoft 365 services

User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.

Start time: Thursday, April 10, 2025, at 7:25 AM UTC

Next update by: Thursday, April 10, 2025, at 5:30 PM UTC

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Anonymous
2025-04-10T16:18:26+00:00

Mine is working now too!

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  1. Anonymous
    2025-04-10T12:09:23+00:00

    Same issue here, tried to remove and add account but the issue still persists.

    Service request is pending but the chat won't open.

    Hopefully they'll fix it soon as I'm unable to finish my work as a part-time freelance...

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  2. Anonymous
    2025-04-10T12:08:42+00:00

    Same issue as of circa 12.4pm GMT. We have a valid family MS365 subscription which runs for another 12 months with the lead account holder sharing with 4 others. I am a "shared user" and now can't access anything via any MS365 application on my W11 PC.

    Notwithstanding I now can't do anything, I am also concerned loads of files are going to disappear from OneDrive if MS thinks I don't have a valid subscription.

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  3. Anonymous
    2025-04-10T12:08:38+00:00

    Everyone here is having the same issue. Signing out and in again does not work. Resharing or uninstalling and installing again does not work. There is clearly an issue on your end if all of us are having the same issue, so could you look into it please? Thanks.

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    3 people found this answer helpful.
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