My access has stopped as a family member to my wife's Microsft office 365 family subscription.

Anonymous
2025-04-10T10:56:05+00:00

My wife has a Microsft office 365 family subscription. I have been signed up via this for a few years. Neither my wife nor I have made and changes to our subscriptions and family memberships. Today my access to office apps and OneDrive stopped on my Windows PC. They still look to work fine via my Android phone.

The message that I see from Micrsoft when I try to use Excel & Word on my PC is "Your subscription has expired" and a request that I renew.

My wife's account still shows me as a family member and, for good measure, she invited me to join again, but this does not seem to have fixed it.

Norton reports that Windows has just been updated and has scanned the update and found no issues. However, I assume that the Windows update is the cause of the problem as I cannot see any other changes since it used to work (yesterday).

I have also tried rebooting the computer.

Please can you help me fix this.

Thanks Dave

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Sumit 44,316 Reputation points Volunteer Moderator
2025-04-10T15:41:39+00:00

Microsoft has reverted the change as per the status.

Title: Some users may be unable to access Microsoft 365 services

User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.

Start time: Thursday, April 10, 2025, at 7:25 AM UTC

Next update by: Thursday, April 10, 2025, at 5:30 PM UTC

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Anonymous
2025-04-10T16:18:26+00:00

Mine is working now too!

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  1. Anonymous
    2025-04-10T14:05:08+00:00

    Our Family 365 stopped working as of April 10, 2025. The Family account (sister) shows that I am a member, but my Microsoft account states that I have no access to Office or Outlook without a new subscription. I am currently locked out of Outlook and Office apps, and I work from home. This is preventing me from going to work.

    • Logging out and logging back in all office applications did not work.
    • Resending an invitation did not work.
    • Removed Office and Outlook from PC, and now I am unable to download new copies of office and outlook to my computer.

    The Family 365 plan needs to get resolved ASAP!

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  2. Anonymous
    2025-04-10T13:56:17+00:00

    Please send update as soon as you can!!

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  3. Anonymous
    2025-04-10T13:55:09+00:00

    Same problem for me too - Dublin, Ireland (ironically just 10 mins away from a Microsoft data centre!) 14:53 GMT+1

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