My access has stopped as a family member to my wife's Microsft office 365 family subscription.

Anonymous
2025-04-10T10:56:05+00:00

My wife has a Microsft office 365 family subscription. I have been signed up via this for a few years. Neither my wife nor I have made and changes to our subscriptions and family memberships. Today my access to office apps and OneDrive stopped on my Windows PC. They still look to work fine via my Android phone.

The message that I see from Micrsoft when I try to use Excel & Word on my PC is "Your subscription has expired" and a request that I renew.

My wife's account still shows me as a family member and, for good measure, she invited me to join again, but this does not seem to have fixed it.

Norton reports that Windows has just been updated and has scanned the update and found no issues. However, I assume that the Windows update is the cause of the problem as I cannot see any other changes since it used to work (yesterday).

I have also tried rebooting the computer.

Please can you help me fix this.

Thanks Dave

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Sumit 44,316 Reputation points Volunteer Moderator
2025-04-10T15:41:39+00:00

Microsoft has reverted the change as per the status.

Title: Some users may be unable to access Microsoft 365 services

User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.

Start time: Thursday, April 10, 2025, at 7:25 AM UTC

Next update by: Thursday, April 10, 2025, at 5:30 PM UTC

Was this answer helpful?

6 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2025-04-10T16:18:26+00:00

Mine is working now too!

Was this answer helpful?

1 person found this answer helpful.
0 comments

72 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Sumit 44,316 Reputation points Volunteer Moderator
    2025-04-10T12:11:25+00:00

    Hello,

    Update from Microsoft:
    https://portal.office.com/servicestatus

    Title: Some Users may be unable to access Microsoft 365 services

    User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

    Current status: We're investigating a potential licensing issue that may be causing impact to occur.

    Scope of impact: Impact is specific to users with Microsoft 365 Family subscriptions attempting to access Microsoft 365 services.

    Next update by: Thursday, April 10, 2025, at 2:00 PM UTC

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-04-10T12:08:38+00:00

    Everyone here is having the same issue. Signing out and in again does not work. Resharing or uninstalling and installing again does not work. There is clearly an issue on your end if all of us are having the same issue, so could you look into it please? Thanks.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-04-10T11:37:25+00:00

    I also have this issue. Tried chat but there are 385 people in the queue and it is not moving. Customer service is awful these days, what are we actually paying for is we can't solve this issue? Compensation is needed if this carries on.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments