Disappearing newsletters

Anonymous
2025-06-18T14:11:47+00:00

My Sway newsletters have all disappeared from the Sway page - all after January 2025. I've tried expanding the list but those are all older ones. Where have they gone and can I get them back, as there are a couple of drafts I want to add to?

Microsoft 365 and Office | Sway | For home

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  1. Anonymous
    2025-06-18T17:38:07+00:00

    Dear Office, 

    Good day! Thank you for reaching out to the Microsoft Support Community. I understand how important your Sway newsletters are, especially when you have drafts you’re planning to continue. I’m here to help you recover them step by step. 

    We’ve identified that newsletters created after January 2025 may not appear on the main Sway dashboard due to a visibility issue. Fortunately, they are still available and can be accessed through the newsletter archive. 

    1. Visit the Newsletter Archive 

    • Go to the Microsoft newsletter archive: https://serviceshub.microsoft.com/newsletters/archive
    • Scroll through the months to locate newsletters from May and June 2025.
    • You’ll find entries such as:  
      • June 2025 Newsletter
      • May 2025 Newsletter
      • Newsletter: May 2025
      • Newsletter May 2025

    2. Open and Edit Your Drafts 

    • Click on the newsletter title to open it in Sway.
    • If it’s a draft, you’ll be able to continue editing right away.
    • If it’s already published, you can duplicate it and make updates.

    3. Save for Easy Access 

    • Once opened, bookmark the link or save it to your OneDrive.
    • You can also pin it to your dashboard or share it with collaborators.

    If you need help locating a specific newsletter or would like assistance editing a draft, feel free to reply with the title or month. I’ll be happy to guide you further. 

    Thank you again for reaching out. I’m here to support you every step of the way. 

    Warm regards, 

    Vy-Ng – MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-06-19T13:53:01+00:00

    Hello

    I'm afraid that link does not work. Every time I sign in, it signs me straight back out and says "sorry we are unable to sign you in at this time". I've been given user management permissions but it is still not working.

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  3. Anonymous
    2025-06-19T15:09:48+00:00

    Dear Office,

    Thank you again for your time and for trying the steps we shared. I’m really sorry to hear that the issue is still persisting. I’d like to make sure we get this resolved for you as smoothly as possible.

    To better understand what you're seeing on your end, could you please let me know which step you’re currently stuck on? If it’s convenient, feel free to attach a screenshot of what you see in Newsletters. This will help me guide you more accurately.

    How to view and send private messages: 

    1. Sign in to Microsoft Community using the email account that posted the thread.
    2. Click Profile in the upper-right corner.
    3. Select My Profile to access private message options.

    Thank you again for your patience and for working with us. I’m here to help and will do my best to get this sorted out with you.

    Warm regards, 

    Vy-Ng – MSFT | Microsoft Community Support Specialist

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