Microsoft excel stock data not updating today, May 16th, is this a know issue?

Good morning everyone,

I didnt get achance to update my financial spreadsheets last night, but this morning, they definately arent updating. And i just took a quick look at Bing (which i dont normally use), but it is showing updates at 15 May. Ugh, guess our good news was just temporary. :(

And....

It's broken again....

It was fixed for a little while but Australian share prices have now gone back to the 15th of May....

Incredibly frustrating,

When I went to bed last night it was fixed and my spreadsheet updated correctly

I spent an hour talking to them. I have a huge transcript from it. I'd like to report the employee as a case study in how not to provide support. They claim they aren't trained, can't contact the correct team can't talk to other teams and try to refer me to the community/user forums. Then when you come to the user forum they say it's user to user and microsoft doesn't read it.

Some in microsoft needs the sack.

Maybe the massive increase in MS license fees will go towards supporting the products!

Hi Andrew - i share your pain! My conversation with them this morning (7.30am-9am) went for 90 minutes - huge transcript too - all for nothing, as problem not resolved. The support person even wrote over my financial excel file they were looking at suggesting the data stocks not refreshing was because i needed a new user account and apps recovered / reinstalled. (Luckily i have a backup of my file). My apps are all working fine. My computer and internet working fine. I was shuffled from 1st level support, to 2nd level support - they know its their issue, but nothing happens. Its incredibly frustrsting. Good on you for trying your hardest to get the issue resolved. Maybe tomorrow.......???