Hi Jane Campbell-Horn,
Thank you for contacting Microsoft Technical Support.
- Is the account you are currently using a personal account or a work/school account? If so, please provide the account domain information.
Regarding your question on how to share a Sway so that others can view it in play mode, please follow these steps: Share your Sway - Microsoft Support
- Open the Sway you want to share, and then click Share on the top navigation bar.
- On the menu that appears, select Specific people or groups, and choose whether you want to invite people to view or edit. The menu will change to allow you to specify which people will be able to view or edit your Sway.
- Start typing the individual name, group name, or email address of someone in your organization in the box. You’ll see suggestions appear as you type, and you can select the person or group you want to add. Once you have added everyone you want to allow to view or edit your Sway, click the Invite button.
- Send the people you’ve invited a link to your Sway.

Note that an invited author cannot change the share level of your Sway; only you, as the owner, can do this. You can manage the list of Authors and Viewers by clicking on each person’s profile picture. This will allow you to change an Author to a Viewer, a Viewer to an Author, or Remove the person entirely. You can remove an author at any time by using the Reset the Share settings button, which permanently changes the URL of your Sway.
This way, the recipient will directly enter play mode without needing to log into an account. If you use the link yourself and enter edit mode, it might be because you are the owner of the Sway.
We hope this information is helpful. If you have any other questions or need further assistance, please feel free to contact us.
Please feel free to mark Yes above that contained the solution to make it easier for other customers with the same problem as you to find the direction to let them know more about the latest developments on this issue. Thank you a lot. 🙂
Best regards.
Sting-Ng - Microsoft Community Support Specialist.