Is this scam? Complete a purchase by May 11, 2025 to keep your account active (SOLVED)

Anonymous
2025-04-16T10:19:14+00:00

Hello,

I am a small business owner, with just an Microsoft 365 Business Basic licence.

I suddenly got an email, apparently from Microsoft that I dont understand at all

Its says:

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days.
Required action: To continue using your tenant, make a purchase before May 11, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

I dont know what an Entra Tenant ID is? What purchase should I make?

My MS 365 licence ends only May 26 2025 and will be renewed of course.

Is that what this email is about?

Hope you can help

<br> ---
Microsoft 365 and Office | Subscription, account, billing | For business | Other

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Anonymous
2025-05-04T10:13:42+00:00

Hello Marc,

We checked our tenant-ID and it is different as well. I really appreciate that you took the time and wrote back!

Have a great day,

DGI

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  1. Anonymous
    2025-04-20T12:28:30+00:00

    Hi Marc, I do not think it is a scam, it is more likely a mistake. If you Google "You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days."

    You will find plenty of not very helpful comments. It appears if you are blocked you have 20 days to sort it out. I suggest that you contact Microsoft Support: Customer service phone numbers - Microsoft Support

    You also use: Contact Us - Microsoft Support There is business link.

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  2. Anonymous
    2025-04-22T14:54:53+00:00

    I have the same question.

    The mail I got says; "Complete a purchase by May 15, 2025 to keep your account active."

    I use business wise Microsoft 365 which I paid for until March 2026. I cannot work without Microsoft so I feel very uncomfortable with this email I received.

    What to do now?

    Looking forward hearing of you.

    Best regards,

    Patricia Vochteloo

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  3. Anonymous
    2025-04-23T10:06:44+00:00

    Thank for your reply.

    I did contact the Business Support Center. They confirm that I need to buy a new MS product, otherwise my access will be suspended. Even DURING the licence period that has already been paid for.

    I cannot believe MS will breach existing contracts like this, it still seems very unlikely to me all.

    Im still in discussion with them. Very strange

    Will keep you posted.

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  4. Anonymous
    2025-04-23T10:08:06+00:00

    Exactly the same here Patricia. Even before the end date of my current MS 365 licence

    I did contact the Business Support Center. They confirm that I need to buy a new MS product, otherwise my access will be suspended. Even DURING the licence period that has already been paid for.

    I cannot believe MS will breach existing contracts like this, it still seems very unlikely to me all.

    Im still in discussion with them. Very strange

    Will keep you posted.

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    9 people found this answer helpful.
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