Is this scam? Complete a purchase by May 11, 2025 to keep your account active (SOLVED)

Anonymous
2025-04-16T10:19:14+00:00

Hello,

I am a small business owner, with just an Microsoft 365 Business Basic licence.

I suddenly got an email, apparently from Microsoft that I dont understand at all

Its says:

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days.
Required action: To continue using your tenant, make a purchase before May 11, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

I dont know what an Entra Tenant ID is? What purchase should I make?

My MS 365 licence ends only May 26 2025 and will be renewed of course.

Is that what this email is about?

Hope you can help

<br> ---
Microsoft 365 and Office | Subscription, account, billing | For business | Other

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Anonymous
2025-05-04T10:13:42+00:00

Hello Marc,

We checked our tenant-ID and it is different as well. I really appreciate that you took the time and wrote back!

Have a great day,

DGI

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  1. Anonymous
    2025-05-20T12:56:27+00:00

    Hello Maurits

    I'm not an expert - I'm in the same situation as you.

    I checked the tenant ID and it was the same as the one in the email; therefore, the email is valid, in my case.

    I understand your concerns and given what you have now said about supplying your work details, I can only advise that you contact Microsoft Customer Services, as will I. Good luck.

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  2. Anonymous
    2025-05-20T12:11:48+00:00

    And to make it more complicated, I have accidently replied with my work account, email came in for my personal account. For me as a 'noob' customer I have no clue what this email is about...

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  3. Anonymous
    2025-05-20T12:02:34+00:00

    I'm in exactly the same situation and have asked for advice - no practical suggestions have appeared; so the only option I appear to have is to phone Microsoft Customer Services. I will report back if I get anywhere.

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  4. Anonymous
    2025-05-20T08:36:07+00:00

    I received the email also. I seriously do not know what to do now. I use Office 365 subscription and I pay every year with auto transfer.

    What should I do?

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