Is this scam? Complete a purchase by May 11, 2025 to keep your account active (SOLVED)

Anonymous
2025-04-16T10:19:14+00:00

Hello,

I am a small business owner, with just an Microsoft 365 Business Basic licence.

I suddenly got an email, apparently from Microsoft that I dont understand at all

Its says:

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days.
Required action: To continue using your tenant, make a purchase before May 11, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

I dont know what an Entra Tenant ID is? What purchase should I make?

My MS 365 licence ends only May 26 2025 and will be renewed of course.

Is that what this email is about?

Hope you can help

<br> ---
Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2025-05-04T10:13:42+00:00

Hello Marc,

We checked our tenant-ID and it is different as well. I really appreciate that you took the time and wrote back!

Have a great day,

DGI

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  1. Anonymous
    2025-04-20T07:20:47+00:00

    I have the same question. My 365 account should renew automatically, so the obvious assumption is that this is a scam. Is it possible to get a simple answer without being referred to something else (e.g. "this guide") which turns out not to be of any help? A simple explanation of what this means, or a simple "no this isn't from us, don't touch it" would suffice.

    Thanks!

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  2. Anonymous
    2025-04-18T15:10:48+00:00

    These **** at MS are going to force us into a purchase of some kind? kiss my ****. Microsoft you are lucky I am even buying your over-priced software yearly in 2025.

    Time to switch to google (free) or go find some more pirated MS software....

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  3. Anonymous
    2025-04-16T15:52:48+00:00

    Hello. It seems to be a genuine email. Which makes the issue even worse for me (because otherwise I could have just deleted the email).

    I just have a Microsoft 365 Business Basic licence. Nothing more.

    My MS 365 licence ends only May 26 2025 and will be renewed of course.

    I dont know what an Entra Tenant ID is? What purchase should I make? This is so confusing.

    Can someone give advice?

    What if I don't purchase anything, and thus lose "Entra tenant ID"?

    Will that affect my Microsoft 365 licence?

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  4. Anonymous
    2025-04-16T15:06:04+00:00

    Hello.

    Thanks for reaching out to the Microsoft Community.

    In cases like this, you can refer to this guide: How to determine if an email from Microsoft support is genuine - Azure | Microsoft Learn.

    This will help you to determine whether that email is genuine or not and take action to move forward.

    Let me know how it goes.

    Best Regards,

    Daniel Coy
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business day.

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