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Hello,
I am a small business owner, with just an Microsoft 365 Business Basic licence.
I suddenly got an email, apparently from Microsoft that I dont understand at all
Its says:
You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days.
Required action: To continue using your tenant, make a purchase before May 11, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.
I dont know what an Entra Tenant ID is? What purchase should I make?
My MS 365 licence ends only May 26 2025 and will be renewed of course.
Is that what this email is about?
Hope you can help
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Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Marc,
We checked our tenant-ID and it is different as well. I really appreciate that you took the time and wrote back!
Have a great day,
DGI
Hello!
Thank you for clarifying that. That’s what I thought as I also used Azure.
My guess is Microsoft wanted to get people to purchase products, so they sent out misleading information, be it by accident or deliberately makes no difference. They should have clarified it online to appease all the people who received their email. I agree, people responsible should be fired!
Microsoft does not realise that they have no business without customers, so they’d better start acting in their best interest and stop agitating people.
It's still not clear whether this is an authentic Microsoft email or not - a number of people who know about Microsoft's business services are split on whether it's authentic or some kind of phishing scam. What is really surprising is that Microsoft don't appear to have made any official comment on it.
For a deep dive attempt to authenticate it, have a read of Born's Tech and Windows World blog:
Microsoft Phishing with MS 365 tenants?Born's Tech and Windows World
I am not aware of any actual answers sorry. Certainly Microsoft aren't being very forthcoming with information.
I haven't noticed any negative consequences for having ignored it. However, I also don't generally use my pc for professional purposes and I noted a reply here that someone with a business account couldn't risk ignoring it.
I don't recall seeing feedback from them regarding an outcome though.
Sorry this isn't particularly helpful.
Even sorrier Microsoft aren't being at all helpful...
I'm in exactly the same situation and have asked for advice - no practical suggestions have appeared; so the only option I appear to have is to phone Microsoft Customer Services. I will report back if I get anywhere.