Is this scam? Complete a purchase by May 11, 2025 to keep your account active (SOLVED)

Anonymous
2025-04-16T10:19:14+00:00

Hello,

I am a small business owner, with just an Microsoft 365 Business Basic licence.

I suddenly got an email, apparently from Microsoft that I dont understand at all

Its says:

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days.
Required action: To continue using your tenant, make a purchase before May 11, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

I dont know what an Entra Tenant ID is? What purchase should I make?

My MS 365 licence ends only May 26 2025 and will be renewed of course.

Is that what this email is about?

Hope you can help

<br> ---
Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2025-05-04T10:13:42+00:00

Hello Marc,

We checked our tenant-ID and it is different as well. I really appreciate that you took the time and wrote back!

Have a great day,

DGI

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  1. Anonymous
    2025-05-28T23:00:48+00:00

    Has anyone found out what this strange and confusing email is all about?

    I just received it now.

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  2. Anonymous
    2025-05-20T08:36:07+00:00

    I received the email also. I seriously do not know what to do now. I use Office 365 subscription and I pay every year with auto transfer.

    What should I do?

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  3. Anonymous
    2025-04-20T12:28:30+00:00

    Hi Marc, I do not think it is a scam, it is more likely a mistake. If you Google "You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID XXX ) has been inactive for more than 200 days."

    You will find plenty of not very helpful comments. It appears if you are blocked you have 20 days to sort it out. I suggest that you contact Microsoft Support: Customer service phone numbers - Microsoft Support

    You also use: Contact Us - Microsoft Support There is business link.

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  4. Anonymous
    2025-04-16T15:06:04+00:00

    Hello.

    Thanks for reaching out to the Microsoft Community.

    In cases like this, you can refer to this guide: How to determine if an email from Microsoft support is genuine - Azure | Microsoft Learn.

    This will help you to determine whether that email is genuine or not and take action to move forward.

    Let me know how it goes.

    Best Regards,

    Daniel Coy
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business day.

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