Microsoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account.

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Anonymous
2025-06-30T15:36:52+00:00

Microsoft Account Sign-in HelperMicrosoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account. I just renewed and paid my yearly subscription last month, yet I'm getting this **** service. I'm unable to access my MS account, and it's driving me nuts! All the channels are unable to help. I need someone to talk to.

I changed my password 2x already
I followed all the troubleshooting steps

Yet, Microsoft Account Sign-in Helper is saying that there is no problem with my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-07-10T14:25:47+00:00

    Hello

    Im Andrè Gysler , i try log in on my iphone and with my computer to my acount andreg_******@hotmail.com

    i can not get in my email on my iphone or computer , i also try password to my mams email ******@gmail.com but can not get in to my email . pleaeas realy pleas help me , this problem start todaymy thursday 10 july pleass help me

    my email adress is andreg_******@hotmail.com and my phone number is 0047 48402290 i hope for help

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  2. Anonymous
    2025-07-10T14:39:24+00:00

    I'm unable to access my email account from any of my devices or online. The Helper indicated there is nothing wrong with my account.

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  3. Anonymous
    2025-07-10T14:55:08+00:00

    Hi:)

    I can't log into my personal account on my phone : I've tried on the App Outlook, on the app Mail on Iphone and on Google Chrome... I don't get it... Also I don't have any issues with my scolar account.

    Can you help me ?

    Thank you !

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  4. Anonymous
    2025-07-10T15:05:43+00:00

    Hello. I'm also having troubles getting into my emails. I've reset my password multiple times but cannot access emails via the Outlook app or Samsung email App.

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  5. Anonymous
    2025-07-10T15:09:57+00:00

    I also cannot access my email but I can access other apps such as one drive. I have followed on online instructions but resetting my password, re-activing my account, etc. I cannot access my email on a desktop or my phone. Here is the error. 

    UTC Date: 2025-07-10T15:04:04.139Z
Client Version: 20250620014.20
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561
st: 401
efe: YQZPR01CA0049
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