Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Yes same issue
Microsoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account.
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Anonymous
Microsoft Account Sign-in HelperMicrosoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account. I just renewed and paid my yearly subscription last month, yet I'm getting this **** service. I'm unable to access my MS account, and it's driving me nuts! All the channels are unable to help. I need someone to talk to.
I changed my password 2x already
I followed all the troubleshooting steps
Yet, Microsoft Account Sign-in Helper is saying that there is no problem with my account.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
94 answers
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Anonymous
2025-07-13T16:09:52+00:00 -
Anonymous
2025-07-12T12:09:06+00:00 My personal account has been hacked, I am trying to recover it but all I get are those self help articles. There is no possibility to talk to a real person. Moreover the account check failed, it is stating the there occur issues checking my account. IS THERE ANY POSSIBILITY TO TALK TO REAL PERSON ABLE TO RECOVER OR COMPLETELY DELETE MY ACCOUNT??? I do not want any self help articles anymore since this a serious problem. PS I CANNOT sign in to get support since my account has been HACKED. WOULD HIGHLY APPRECIATE IF ANYONE WILL REACH OUT ME!
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Anonymous
2025-07-12T08:19:33+00:00 I have a subscription with ******@delasafaris.co.za but want to move the subpscription to ******@gmail.com. I want to install office on a different laptop.
But I am unable to login to manage my subscription. Also we don't have cell phone network where we are so how am I supposed to authenticate when your only option is an sms? who still uses sms for authentication? Please assist urgently. Microsoft help is not helping!!!
I look everywhere but no link to talk to an agent!
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Anonymous
2025-07-11T20:47:59+00:00 My email got hacked he deleted my phone nummer and my password i can get access on my email any more
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Anonymous
2025-07-11T13:25:11+00:00 Have you noticed microsoft is loading each and every file, at least on facebook accounts, with advertising posts to force subscriptions to limit advertising and no space left warnings? Check your files. I believe this is bait and switch anti consumer business practice. Bait would be free email. Switch is jamming our files and blocking with 401 error so we can't get on. Anyone out there able to file litigation?