Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
It says connection to server faild
Microsoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account.
Reported
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Anonymous
Microsoft Account Sign-in HelperMicrosoft Account Sign-in Helper is not helping me at all. I cannot access my personal Microsoft account. I just renewed and paid my yearly subscription last month, yet I'm getting this **** service. I'm unable to access my MS account, and it's driving me nuts! All the channels are unable to help. I need someone to talk to.
I changed my password 2x already
I followed all the troubleshooting steps
Yet, Microsoft Account Sign-in Helper is saying that there is no problem with my account.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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94 answers
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Anonymous
2025-07-10T16:03:14+00:00 -
Anonymous
2025-07-10T15:48:52+00:00 I need help too. Can you please help me.
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Anonymous
2025-07-10T15:15:10+00:00 Trying to log in to my account received error message. I've changed my password still still won't let me log in. On the app ts says username and password not recognised so can't update the credentials either to access my account on the app.
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Anonymous
2025-07-10T15:12:44+00:00 Hello, I cannot login into my outlook email account.
I did change my password and still can't login.
I use my account for working from home, need help asap!
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Anonymous
2025-07-10T15:09:57+00:00 I also cannot access my email but I can access other apps such as one drive. I have followed on online instructions but resetting my password, re-activing my account, etc. I cannot access my email on a desktop or my phone. Here is the error.
UTC Date: 2025-07-10T15:04:04.139Z Client Version: 20250620014.20 BootResult: fail Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined err: Error: 401 esrc: StartupData et: ServerError estack: Error: 401 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561 st: 401 efe: YQZPR01CA0049