OneDrive – Shared folders can no longer sync locally since yesterday

My wife and I experienced this issue, and we found a resolution by creating a new folder until that folder worked. We had a folder that worked for a long time up until this month that was created on my computer being the 'IT guy'. But when it deprecated to just a link and since she did most of the file saving, I decided she should have the original folder instead of myself. First attempt came across as a link only, but on our second attempt after migrating some files to the folder we got lucky and when I accepted the sync it appeared as a special folder with a chain symbol on it and displays and operates like an actual folder on my pc too. So, whatever the glitch you may just need to recreate a new sync folder until it gets past it and then cross your fingers it comes in and stays a folder until Microsoft actually focuses on fixing the issue. It's a shame its been nearly a year and still unresolved on their end. I guess home accounts are small fish compared to their corporate accounts.

Thank you for the reply, but what would be more helpful is knowing when a fix will be available.

This seems to affect everyone at different timings, and even when support tickets are created directly, the response seems to be "just wait". For a service that I rely on every day both professionally and personally, not being able to save files directly from my desktop applications to a location that I share with others is devastating.

Saying you "are sorry for the inconvenience" doesn't provide any new information (since I've seen that response in posts going back to 2024), what else can you offer to remedy this situation since it seems to keep happening?

We all pay money to Microsoft for this service, and while Microsoft is happy to keep collecting those subscription fees, Microsoft is not delivering the capability that was promised.

So is the only option for all of us impacted by this to download our files and move to another cloud hosting provider who can provide the service we are paying for?

No, I do not have any relationship with Microsoft. I just wanted to provide information that my issue was fixed to give others an update with hopes that maybe theirs will start working too.

I completely agree with you, I'm having the same issue and can share that this works seamlessly with my work Microsoft account but not with my personal.

These are the options I get on a shared folder for both accounts.

Personal

Work

Despite paying for OneDrive, this is the experience we get. I'm so thrilled...

I filed a ticket this morning and got a reply a few hours later (see below). Doesn't really provide much more information.

Hello,

Thank you for contacting OneDrive support. I hope you are doing good.

We have read your concern about the shared folder. We sincerely apologize for any inconvenience this issue may have caused you.

Currently this issue is occurring globally shared folder on PC/Mac redirecting on web this has been identified as a known issue. Our Engineering team has acknowledged it, and a bug report has been filed. We are diligently working to resolve the issue and minimize its impact on our global user base. It has been added to our development pipeline and is expected to be addressed in an upcoming product update.

In the meantime, you may continue to access the shared files via the mounted folders, despite the suboptimal experience through the web browser where it functions correctly.

We appreciate your assistance in identifying this problem. Please continue to check for updates to the app; we aim to release a fix shortly, although we cannot provide a specific ETA as the solution is currently being developed.

The .url internet shortcuts will automatically convert back to a folder when the issue is resolved.

This bug information has been updated in article link Add and sync shared folders to OneDrive for home: https://support.microsoft.com/office/add-and-sync-shared-folders-to-onedrive-for-home-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504

Please be assured that we are working diligently to resolve the matter as quickly as possible.

Your feedback is important to us. After this interaction you will receive a separate closure email with an opportunity to tell us about your experience.

I look forward to your answer. We thank you for your understanding and thank you for choosing OneDrive.

Looking forward to your response. 

Thanks,

Akhil J.

(OneDrive Support)