OneDrive – Shared folders can no longer sync locally since yesterday

Thank you for the reply, but what would be more helpful is knowing when a fix will be available.

This seems to affect everyone at different timings, and even when support tickets are created directly, the response seems to be "just wait". For a service that I rely on every day both professionally and personally, not being able to save files directly from my desktop applications to a location that I share with others is devastating.

Saying you "are sorry for the inconvenience" doesn't provide any new information (since I've seen that response in posts going back to 2024), what else can you offer to remedy this situation since it seems to keep happening?

We all pay money to Microsoft for this service, and while Microsoft is happy to keep collecting those subscription fees, Microsoft is not delivering the capability that was promised.

So is the only option for all of us impacted by this to download our files and move to another cloud hosting provider who can provide the service we are paying for?

My wife and I experienced this issue, and we found a resolution by creating a new folder until that folder worked. We had a folder that worked for a long time up until this month that was created on my computer being the 'IT guy'. But when it deprecated to just a link and since she did most of the file saving, I decided she should have the original folder instead of myself. First attempt came across as a link only, but on our second attempt after migrating some files to the folder we got lucky and when I accepted the sync it appeared as a special folder with a chain symbol on it and displays and operates like an actual folder on my pc too. So, whatever the glitch you may just need to recreate a new sync folder until it gets past it and then cross your fingers it comes in and stays a folder until Microsoft actually focuses on fixing the issue. It's a shame its been nearly a year and still unresolved on their end. I guess home accounts are small fish compared to their corporate accounts.

When is this getting fixed? Or Should we consider cancelling services here and moving to google/odoo/zoho/wps?

We've been waiting for this resolve for 5 months now - We need a deadline, You can't just turn off the feature, we are severely affected.

I commented on p2, 14 March, about needing to set a date when to abandon OneDrive depending on its importance to you. As it was of high importance, but not critical, to me, and because I knew I was going to be overseas for a couple weeks, I set my date to abandon OneDrive on 1 May, unless it got resolved. I don't know if it was because of having used my laptop in another country or running an update (KB5055627, Cumulative Update), but after checking updates were run and clock was correct, I checked yesterday, 28 April, and there was that shared folder no longer just a link. I could open it and access the files within. Ironically, I think this all started when I travelled to a different time zone, too, but I doubt that would cause the problem.

Windows Pro 11 with 24H2 (version installed 27 Jan, which I think was a month after the problem started)

Shared folder from another account in the same M365 Family subscription.

I would be optimistic that those with problems will see a correction soon, but I still don't understand the tactic that would have people randomly updated after waiting such a long time. Surely it's not manual. It's not really making Microsoft shine with subscribers. This situation would be an example to some (EU) that there is an antitrust issue when bundling OneDrive with M365, similar to Internet Explorer and Windows years ago. M365 is a dominant product, arguably a monopoly, and its packaging and pricing make switching costs high for users. Would stronger competition for cloud storage have brought a faster remedy?

I have this EXACT same problem, but it suddenly started happening to me yesterday April 28, 2025.