OneDrive – Shared folders can no longer sync locally since yesterday

Where do I track it? How do I know when it's fixed? Currently, I have to disable OneDrive completely as it is reuploading my previously synced files consuming my internet bandwidth.

Ian,

as you know this issue was already reported around a year ago and a few weeks ago it started causing issues on PCs of several users I am sharing folders with.

It also seems to mess up the calculation of used cloud storage. I got the warning that the folders I share have reached the limit and OneDrive stopped synching. But I am using only 40% of my total storage capacity.

Another user having access to my shared folders gets the warning now that his cloud storage is full although only arond 60% are used.

We also tried fixing the issue by adding the shared folder as network drive but it does not work.

The complete cooperation set up for different users is useless now. The Microsoft team also does not seem to understand that not all people are sitting in an office with perfect internet connection all day. People traveling or having meetings with customers may have very slow or even no internet access and therefore no access to these folders.

I am also working with shared folders from Box, Dropbox, Google, etc, no issues with synching data to local PCs at all, Perhaps Microsoft should hire some developers from them :-)

My only option is setting up my own cloud service with 2 NAS systems in different offices, give people remote access and sync files to OneDrive for additional backup. Back to where he had been many years ago.

Best

Hannes

I've also encountered this issue.

Even more worryingly, files that I had uploaded onto OneDrive using the web browser (because simply dragging-and-dropping files onto the same shared folder on my local hard drive doesn't work anymore) have disappeared! I assume that when the owner of the shared folder opens their computer, that on their end, OneDrive does not see the recent files I dropped into that folder and so erases them. This issue needs to be fixed, or at least some notice should have been posted by Microsoft. Please let us know when and if the issue gets fixed. Otherwise, file sharing using OneDrive is not feasible.

Hi still the issue not resolved? I am also experiencing the same issue as discribed by Flex2504

Hi Felix2405

We understand the inconvenience and hassle of not being able to access shared folders locally, and regret that we are unable to provide a satisfactory response at this time.

-->Update<--

Microsoft has confirmed that this is a known issue and the engineering team has now stepped in to resolve the issue, but a full resolution will still take some time as synchronised fixes will be required to validate cross-platform stability. Please be assured that this issue is always in the high-priority queue and we will be synchronising the latest updates via our official website and service pushes.

Fixes or workarounds for recent issues in OneDrive - Microsoft Support

-->Behaviours to try<--

📌This issue only occurs with certain Microsoft accounts, so new Microsoft accounts should be able to use OneDrive properly.

📌We also recommend that you try loading the shared folder as a network drive. Please note: This option does not work for all users and is only intended as a possibility to try.

Please resolve the issue of being unable to access shared files on - Microsoft Community

As a frontline support team, we collect cases and datafrom users (including you) on a daily basis. Like you, we will continue to monitor this issuefor any developments. I hope I have provided you with an update on this matter.

Please let me know if my response was helpful and I will close this thread. If you would like more information, please let me know in a reply.

Always looking forward to your feedback.

Best regards

Ian.L-MSFT | Microsoft Community Support Specialist