OneDrive – Shared folders can no longer sync locally since yesterday

Hi,

we followed the instructions to add a network drive and it did not work. Similar experience as reported by P.Newm4.

Even worth, behavior of Windows Explorer on one computer (Win11) seems to change from day to day: one day shared folders don't appear, another day folders appear as unsynced folders with links to files only. The next day the shared folders are gone again in Windows Explorer.

I gave up, will go back to a "stone age" type of solution: bought two NAS, one installed in my office, the other via VPN in another building and remote access to shared files. I use OneDrive only as additional backup and for access on mobile devices, synced on a regular base.

Hannes

Mila.L-MSFT,

Thank you for the suggestions. No Luck. I followed the instructions at the suggested link:

Please resolve the issue of being unable to access shared files on - Microsoft Community

(i.e., In Edge browse to a doc in the shared folder, Copy the path, Use Explorer to open LOCAL PC, Create new Internet Site, Paste URL, Remove specific doc name and leave folder name, Enter credentials).

• Credentials failed. So, as suggested by another poster, I created an App Pwd, which allowed me to create the shortcut. Checked the box to remember credentials.
• Attempted to open the new shortcut but got error message about "... must first add website to your Trusted sites list ...".
• Rebooted. Same result.
• Added both https://*.1drv.ms and https://d.docs.live.net to Trusted sites. Same result.
• Rebooted. Same result.
• Tried adding the full URL path to the document to Trusted Sites, but Windows refused because the site is already on the Trusted Sites list (as d.docs.live.net).

Is it possible that enabling multi-factor authentication for my MSFT account (sometime in the past 2 months) may have contributed to this issue? I have not tried disabling MFA to test this theory (and re-creating shortcuts) but wonder if I should.

This issue breaks functionality of being able to open shared docs directly in Office. We really need a solution to this problem.

Thanks,

i have the same issue, and also i can say this:

1, it only happens to me on onedrive personal not in Onedrive work

2, on website (www.onedrivelive.com) everything is Ok , they look like folders and not like a file (.url)

3. on my local folder (synced ) they appear like a file (.url) and if I click it , takes me to edge and try to open the website but firstly it flashes for fraction of a second a screen that shows no content and reads something starting with ¨Hmmm ...... looks like this file doesn't have a preview we can show you", and then shows the folder on web.

Hi,

We still haven't received your response, and I am concerned about your situation.

As frontline members, we are constantly gathering information about the " shared folder is displayed as a shortcut." issue. Recently, some users have reported that one of the solutions is effective:

(English thread, you may need to use a translator to read it)

Please resolve the issue of being unable to access shared files on - Microsoft Community

You can try this solution, and regardless of whether it works for you, please let me know. Thank you very much for your cooperation.

I understand that solving this issue cannot rely solely on temporary solutions. Since the problem occurs on the server side rather than the client side, it requires the developers to resolve it. As community forum members, all we can do is try to provide you with more information or temporary solutions to minimize its impact on you. Please believe me, we are on your side.

▲Once the developers resolve this issue, I will update the information here. Thank you for your patience. 🙂

Looking forward to your reply.

Best wishes

Mila.L-MSFT| Microsoft Community Support Specialist

We've only noticed this issue this weekend - when we found that 2 or more remote located computers were not syncronising like before - apparently problem began sometine week of 7-MARCH. IT IS URGENT that we get this resolved --- polite language as used above WITHOUT a definite DATE OF FI is useless and PATHETIC -- HELP HELP!!