OneDrive – Shared folders can no longer sync locally since yesterday

Anonymous
2025-03-06T21:28:30+00:00

I have been experiencing an issue with the synchronization of shared OneDrive folders that started yesterday. Until now, I could successfully add shared folders to my OneDrive and have them sync locally, but now the folder is only appearing as a shortcut/link and is no longer treated as a regular folder in my OneDrive storage.

Problem:

  • Until yesterday, I could add shared folders to my OneDrive folder, and they would automatically sync so I could use the files directly on my PC.
  • Since yesterday, the shared folder is now only appearing as a link/shortcut, and it is not syncing locally.
  • The folder remains visible as an online link in the OneDrive Explorer, but I can't use it as a normal folder.
  • This affects all shared folders, both from external users and internal ones.
  • This change occurred suddenly on March 5, 2025, and was not present before.

What I have tried:

  1. Added the folder for synchronization again: This results in a link, not an actual sync.
  2. Updated the OneDrive client: I have installed the latest version of OneDrive, but the problem persists.
  3. Reinstalled OneDrive: I uninstalled and reinstalled OneDrive to fix any potential issues, but the problem remains.
  4. Cleared cache and stored credentials: This did not resolve the issue either.
  5. Checked the settings for a solution: I have reviewed all relevant options, but haven’t found a solution.

Questions:

  1. Was this feature intentionally changed by Microsoft, or is this a bug?
  2. Is there any way to reverse this change or make shared folders sync locally again like before?
  3. Is it possible to sync shared folders without the online link appearing?
  4. What steps should I take to resolve this issue?

Additional Information:

  • I am using OneDrive for Personal and syncing multiple folders from different users.
  • The files are still available online, but I am no longer able to use them offline as I did before.

I would greatly appreciate your assistance in resolving this issue. Thank you for your support!

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-04-30T14:58:51+00:00

    My wife and I experienced this issue, and we found a resolution by creating a new folder until that folder worked. We had a folder that worked for a long time up until this month that was created on my computer being the 'IT guy'. But when it deprecated to just a link and since she did most of the file saving, I decided she should have the original folder instead of myself. First attempt came across as a link only, but on our second attempt after migrating some files to the folder we got lucky and when I accepted the sync it appeared as a special folder with a chain symbol on it and displays and operates like an actual folder on my pc too. So, whatever the glitch you may just need to recreate a new sync folder until it gets past it and then cross your fingers it comes in and stays a folder until Microsoft actually focuses on fixing the issue. It's a shame its been nearly a year and still unresolved on their end. I guess home accounts are small fish compared to their corporate accounts.

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  2. Anonymous
    2025-04-30T14:41:42+00:00

    When is this getting fixed? Or Should we consider cancelling services here and moving to google/odoo/zoho/wps?

    We've been waiting for this resolve for 5 months now - We need a deadline, You can't just turn off the feature, we are severely affected.

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  3. Anonymous
    2025-04-21T15:12:19+00:00

    Any update on this?

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  4. Anonymous
    2025-04-08T14:34:02+00:00

    This issue was automatically resolved for me a few days ago, leaving me with several auto-generated local copies of shared folders across the four PCs I use, each folder being duplicated across each device. The auto-initiated download to restore shared files was over 100 gigabytes per device. I have yet to delete all the local copies. This shambles, which I understand is being caused by Microsoft migrating data, has seriously inconvenienced me, and the silence from Microsoft on the matter has seriously annoyed me. My annual subscription is soon due for renewal. I will know how to act.

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  5. Anonymous
    2025-03-12T14:17:11+00:00

    Ian,

    as you know this issue was already reported around a year ago and a few weeks ago it started causing issues on PCs of several users I am sharing folders with.

    It also seems to mess up the calculation of used cloud storage. I got the warning that the folders I share have reached the limit and OneDrive stopped synching. But I am using only 40% of my total storage capacity.

    Another user having access to my shared folders gets the warning now that his cloud storage is full although only arond 60% are used.

    We also tried fixing the issue by adding the shared folder as network drive but it does not work.

    The complete cooperation set up for different users is useless now. The Microsoft team also does not seem to understand that not all people are sitting in an office with perfect internet connection all day. People traveling or having meetings with customers may have very slow or even no internet access and therefore no access to these folders.

    I am also working with shared folders from Box, Dropbox, Google, etc, no issues with synching data to local PCs at all, Perhaps Microsoft should hire some developers from them :-)

    My only option is setting up my own cloud service with 2 NAS systems in different offices, give people remote access and sync files to OneDrive for additional backup. Back to where he had been many years ago.

    Best

    Hannes

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