OneDrive – Shared folders can no longer sync locally since yesterday

Hello Dear User  Welcome to the Microsoft Community.

I realize that you've encountered a problem with OneDrive shared folders and I understand how you feel.

Thank you for taking the time to provide us with feedback on the shared folder anomaly issue. We are sorry that you are experiencing this issue, and we fully understand the distress this situation has caused to your work and life.

We take the situation you described very seriously. At present, Microsoft has confirmed that this is a known issue, and the engineering team has now stepped in to deal with it, but as the fix needs to be synchronized to verify the stability of multiple platforms, the complete solution will still take a certain period of time. Please rest assured that this issue is always in the high-priority queue, and we will synchronize the latest developments through the official website and service push.

Thank you again for your understanding and tolerance, your feedback is an important motivation for us to continue to optimize the experience. If you have any other questions please feel free to ask me, I will do my best to help you.

Best Regards.  Lee-MSFT | Microsoft Community Support Specialist

When can we expect this problem to be resolved?

I first have lost the synchronization of shared folders from one of my family members, now all the synchronization of shard folders from all my family members stop working!

But the synchronization of shared folders between that 2 family members are working. So annoying!

Lee,

Has there been any movement on this?

How long is a "certain period of time"?

when can it fixed? it is really annoyed, i raise the problem to MS servvice center 3 time, what i got is to wait. 2 month already, when can i get solution?

I filed a ticket this morning and got a reply a few hours later (see below). Doesn't really provide much more information.

Hello,

Thank you for contacting OneDrive support. I hope you are doing good.

We have read your concern about the shared folder. We sincerely apologize for any inconvenience this issue may have caused you.

Currently this issue is occurring globally shared folder on PC/Mac redirecting on web this has been identified as a known issue. Our Engineering team has acknowledged it, and a bug report has been filed. We are diligently working to resolve the issue and minimize its impact on our global user base. It has been added to our development pipeline and is expected to be addressed in an upcoming product update.

In the meantime, you may continue to access the shared files via the mounted folders, despite the suboptimal experience through the web browser where it functions correctly.

We appreciate your assistance in identifying this problem. Please continue to check for updates to the app; we aim to release a fix shortly, although we cannot provide a specific ETA as the solution is currently being developed.

The .url internet shortcuts will automatically convert back to a folder when the issue is resolved.

This bug information has been updated in article link Add and sync shared folders to OneDrive for home: https://support.microsoft.com/office/add-and-sync-shared-folders-to-onedrive-for-home-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504

Please be assured that we are working diligently to resolve the matter as quickly as possible.

Your feedback is important to us. After this interaction you will receive a separate closure email with an opportunity to tell us about your experience.

I look forward to your answer. We thank you for your understanding and thank you for choosing OneDrive.

Looking forward to your response. 

Thanks,

Akhil J.

(OneDrive Support)

I completely agree with you, I'm having the same issue and can share that this works seamlessly with my work Microsoft account but not with my personal.

These are the options I get on a shared folder for both accounts.

Personal

Work

Despite paying for OneDrive, this is the experience we get. I'm so thrilled...