This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have suddenly lost the sync function to 2 important shared folders (ones shared with other people) My other folders and files (not shared) are fine. How can I fix it? For some reason, the folders have been sent to my recycle bin, but I cannot restore them.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue. This problems started 4 days ago and it is steadily impacting all of our computers. We still have access to the files through our web browser, but this is really disruptive and grinding our business to a stop. Please help us and fix the bug.
Our company got hugely affected by this as well and we are now 2 weeks waiting for a fix.
Not a single answer from Microsoft shows that this is intended, thank you to give us another reason to change to Google Workspace.
I have been having a similar problem. The shared folder has been replaced by a shortcut and then copied under a local name to each device that previously shared it. These copied folders are then duplicated across each device. It is a total mess. Microsoft is seriously failing its paying customers. It is indicative of poor testing, poor response, and poor customer service. Pull your finger out, Microsoft.
I received the following update from another platform I'm on regarding this issue. I have not verified this information, but believe it to be true:
It has nearly been ten months with no fix in sight still for the issue. However, Microsoft finally has another update on it thanks to a response from the Microsoft OneDrive product group, and it is supposedly due to a backend migration issue that the tech giant is currently still performing.
However, it does not give any specific clue as to when this migration phase will be completed, though Microsoft is trying to "speed things up":
The message reads:
"This is related to a backend migration we are currently doing. Unfortunately, we do not fully support syncing shared folders when one user has migrated and the other has not . We are doing everything possible to speed things up so that the issue can be resolved as quickly as possible for users of the feature. When the accounts are migrated, there is an automatic logic that ensures that they return to a synced folder within a few days."
I received the following update from another platform I'm on regarding this issue. I have not verified this information, but believe it to be true:
It has nearly been ten months with no fix in sight still for the issue. However, Microsoft finally has another update on it thanks to a response from the Microsoft OneDrive product group, and it is supposedly due to a backend migration issue that the tech giant is currently still performing.
However, it does not give any specific clue as to when this migration phase will be completed, though Microsoft is trying to "speed things up":
The message reads:
"This is related to a backend migration we are currently doing. Unfortunately, we do not fully support syncing shared folders when one user has migrated and the other has not . We are doing everything possible to speed things up so that the issue can be resolved as quickly as possible for users of the feature. When the accounts are migrated, there is an automatic logic that ensures that they return to a synced folder within a few days."
Well at least there is finally some type of answer. Microsoft should seriously be ashamed of a worldwide outage with very little information given as to a solution.