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I have suddenly lost the sync function to 2 important shared folders (ones shared with other people) My other folders and files (not shared) are fine. How can I fix it? For some reason, the folders have been sent to my recycle bin, but I cannot restore them.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Did it also become available on the mobile app too?
And by any chance, did you do anything differently? Reach out to any one in particular?
Your post gives me hope that after waiting months.
After several anxious weeks, the folders shared with me and by me have become available in Explorer again. The "message elsewhere from a Microsoft insider explaining that this problem has been caused by Microsoft migrating user data. Shared folders do not work if they are in a different location from the user they are being shared with. As the migration gradually completes, shared folders become available again." appears to be correct,
Microsoft’s sitting pretty. No real pressure, no real competition. That ‘bug’? It’s not getting fixed — not now, not ever. Why mess with the status quo when the cash keeps flowing? I hope I'm wrong.
“Like the great buffalo resting on open plains, Microsoft stands strong and unchallenged. So long as the wind does not stir the grass, it sees no need to move — nor to mend the broken arrow it never misses with.”
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Having folders just disappear from my computer with no warning or notification does not make me want to keep using this product. Why did this happen and what is the ETA on a fix?