Syncing issues with OneDrive shared folders

Anonymous
2025-02-24T11:49:46+00:00

I have suddenly lost the sync function to 2 important shared folders (ones shared with other people) My other folders and files (not shared) are fine. How can I fix it? For some reason, the folders have been sent to my recycle bin, but I cannot restore them.

Microsoft 365 and Office | OneDrive | Other | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

62 answers

Sort by: Most helpful
  1. Anonymous
    2025-04-28T18:46:10+00:00

    Same problem here. After having one of our family accounts have no OneDrive access for other 24 hours (Without warning before, or during the outage and only finding out after looking it up online). We now find we can't share files between it each other. Even worse shared folders are now being duplicated on multiple machines, named as that machines.

    Wasn't the whole point of OneDrive to avoid this, keeping everything in sync!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-04-11T18:12:18+00:00

    Yep, that's it, the PC/MAC apps do not recognize the shared folder in the "My Files" folder and, therefore, does not show the shared folder in the OneDrive folder in the PC/MAC.

    Frustrating...

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-04-11T17:31:51+00:00

    Yes it works online but not on my laptop but on the app on my phone this works.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-11T17:11:54+00:00

    Still not working here :(

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-04-10T00:10:35+00:00

    I believe Microsoft resolved the problem in the latest update.

    Was this answer helpful?

    0 comments No comments