A Microsoft file hosting and synchronization service.
This unplanned change crippled our business over the last week. We use a shared folder between employees and two different locations that they access constantly to put and pull files. It took my IT 5 hours ($600) to set up VPNs and folders and permissions and 3rd party file sync to get everything set up. This break is not just an oops. It's a substantial change! Microsoft should have rolled back the errors to keep from crippling their customers, unless they truly don't care (as I've heard). WHEN will this be fixed! How do we file a claim for reimbursement for damages caused by Microsoft's irresponsibility?