Hi BKSlone,
Welcome to Microsoft Community.
As you have learned in another thread. The reason for the subscription price increase is that the product team has added Copilot to all Office applications starting from January 16, 2025. As a cost for unlimited use of AI, Microsoft has raised the subscription price.

However, if you do not need this feature, you can downgrade your subscription to Microsoft 365 Classic subcription, which will reduce the subscription price by $30. Correspondingly, your monthly quota for using Copilot to assist in creating documents will be limited. For more information about the Microsoft 365 Classic subscription and how to cancel your subscription for a refund, please refer to: Switching to Microsoft 365 Personal and Family Classic Plans - Microsoft Support
I hope my explanation helps you understand the reason for your subscription price increase. Although the decision to raise prices was not made by me, I completely understand how you feel. Copilot can indeed be disabled, but this falls outside the scope of the discussion on the subscription price increase thread. I will address your other thread about disabling Copilot later.
If you have any further questions or want to share more context about the subscription price increase, please let me know in your reply!
Best Regards,
Thomas C - MSFT | Microsoft Community Support Specialist
hello,
how do i get the refund? You write "[...] and how to cancel your subscription for a refund, please refer to: [...]"
my subscription renewed just now (march 13 at 1:37 a.m. acc. to the email from Paypal), and 1 hour later (at 2:31 a.m.) all I can do is downgrade to the classic plan following the steps in the links you posted, but no refund in sight. the website only says:
You’re switching to Microsoft 365 Personal Classic. There is no charge today. Your subscription will switch on 3/13/2026 and we’ll charge 69,00 € including estimated VAT every year.
I want my money back! I have not agreed to a higher subscription tier, and I had already deactivated any and all co-pilot nonsense in all of the office applications - as far as they had integrated buttons for that - months ago.
so why should I pay for something I don't need and I'm not even allowed to use acc. to the data safety agreements signed for most of my clients?
how to get a refund?
thank you!