Why my shortcut key for Bold option automatically change from 'Ctrl+B' to 'Ctrl+ N'? (Word for Windows)

Anonymous
2024-12-15T08:43:44+00:00

I'm currently using Microsoft 365 and while using word, my shortcut key for Bold option automatically change from 'Ctrl+B' to 'Ctrl+ N'

I have to change it back to 'Ctrl + B' manually (several times) but it keeps automatically changing to 'Ctrl + N' again and again. It is quite annoying.

I change my shortcut for Bold option back to 'crtl + B' as inserted picture

Please let me know how to set 'Ctrl + B' as a shortcut key for Bold option permamently.

Thanks a lot.

Microsoft 365 and Office | Word | Other | Windows

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  1. Charles Kenyon 171.1K Reputation points Volunteer Moderator
    2025-01-05T21:45:07+00:00

    This is crazy - please fix asap.

    Please read the entire thread. No one from Microsoft who can fix anything sees anything you post here.

    There are workarounds in this thread that will work so you can use the shortcuts you are used to. However, to get this fixed, use feedback!

    This is a user-to-user support forum. -- You can give feedback TO MICROSOFT designers and decision makers on Microsoft Word or other Microsoft Products using their feedback mechanisms, (not here). (This is a link to directions.)

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  2. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2025-01-02T15:24:50+00:00

    Jonathan,

    Make sure that you send feedback to Microsoft regarding the lost/redefined shortcuts (which is an obvious bug—see previous replies in this thread). Use Help > Feedback from within Word and/or the portal at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.

    You should be able to manually modify the shortcut, though. Have you done any troubleshooting to see what fails in that process? For example, are there any signs that your Normal template is being overwritten each time you log in to your PC? If that is what happens, the underlying cause could be a (poorly designed) add-in or, if you are in a corporate environment, it could be company policy (not a very good policy).

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  3. Anonymous
    2024-12-20T14:27:34+00:00

    This does work for me, only i have to do it daily, because each morning it has reverted back to the ctrl + N. Very annoying, i hope it gets fixed soon!

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  4. Anonymous
    2024-12-20T08:09:53+00:00

    Unfortunatelly it is not the best solution.

    1. The bold shortcut is not only one shortcut which is changed.
    2. Sometimes Word back to "standard" wrong shortcuts

    Microsfot technical support told me that it is somethiong wrong with Wor files and I have to remove oiffice manualy (incluiding registry cleaning) and install again. Adter that, shortcuts had back to standard (proper one), unfortunatelly only for two weeks. After that issue come back :-/

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  5. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2024-12-18T20:09:44+00:00

    What you are describing shouldn't happen, and it doesn't happen here.

    As part of troubleshooting, check the time stamp on the Normal template.

    Note that organization (business) environments pose a specific challenge to users, because you often can't control what is done to templates and other settings files.

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