Does anyone know how to resolve "We are having trouble creating your Sway, Please check your Internet connection and try again."?

Anonymous
2025-02-20T14:14:49+00:00

Trying to create a new sway and this error message keeps appearing "We are having trouble creating your Sway, Please check your Internet connection and try again.". Does anyone know how to sort it?

Microsoft 365 and Office | Sway | For home

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  1. Anonymous
    2025-02-21T08:15:54+00:00

    Dear LivBant,

    Hello! Welcome to the Microsoft Community.

    I understand that you are currently unable to create new sways. I understand your feelings.

    You are not alone, I have also encountered this problem in my own case:

    We have received feedback from users in different language regions reporting the same issue. It appears to be a temporary server issue. I suggest patiently waiting for the Sway team to check and fix it. Additionally, you can send feedback to the Sway team through the link below. Your feedback can help expedite the resolution process.

    Sway · Community

    Tips: Microsoft Community is primarily a technical discussion platform. As Microsoft Community agents, we do not have the authority to access backend databases to help resolve your issue. We can only provide assistance with software and technical-related issues. We apologize for any inconvenience this may cause. Additionally, Microsoft does not monitor this forum.

    We apologize for the inconvenience this issue may have caused you. Thank you for your email.

    Best wishes

    Pyke.D | Microsoft Community Support Specialist

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