How do I get this charge to stop?

Dear Brandon Gostomski,

Thank you for reaching out regarding the mystery charge from Microsoft. To stop the charge and investigate the issue, here are the steps you can follow:

Steps to Investigate and Cancel the Subscription

1. Check Your Subscription Status

• Log in to your Microsoft account at Microsoft Account Services.

• Under Services & Subscriptions, look for any active subscriptions and verify which one is being charged.

2. Identify the Subscription

• If the charge is related to a subscription you believe should have been canceled, check the subscription details for confirmation.

• Look for any auto-renewal settings that may have been missed during the cancellation process.

3. Cancel the Subscription

• Once you identify the subscription:

• Go to Manage and select Cancel Subscription to stop future charges.

• If the subscription is no longer needed, make sure to follow through with the cancellation to avoid further payments.

4. Request a Refund for the Unauthorized Charge

• Visit the Refund Request page.

• Find the charge in question and select Request a Refund.

• Explain that the subscription should have been canceled and request a refund for the amount.

5. Contact Microsoft Support if Necessary

• If you’re unable to cancel or get a refund online, contact Microsoft Support:

• Visit Microsoft Support Contact Page.

• Choose Billing > Subscription Support and provide them with the relevant details.

6. Monitor Future Charges

• Once the subscription is canceled, keep an eye on your bank statements to ensure no further charges occur.

I hope this helps resolve the issue and stop the charge. Let me know if you need further assistance!

Best regards,

Yuki

I am getting charged for an account I can't find. I received an email at ******@gmail.com but I can't find the microsoft account attached to it. The company is called ATX Odd Job Rescue Squad and I think it's a developer account that said I didn't qualify for. G071074898 is the invoice number. Can you help figure this out? Betsy ******@outlook.com or ******@gmail.com

Hi, in December and January I have been charged (looks like a reoccurring fee) for something that I did not order.

Please let me know what this is for and remove me from any subscription from Microsoft.

You can contact me at [removed] for further clarification as well.

If the subscription isn’t stopped then I will contract my credit card company

Hi,

I have an unauthorized charge on my account. We had a Microsoft account in the past and we canceled and received a refund. I don't know why we are being charged again. We have not used this account in years and we have no access to it. Please cancel the account and put a note to not charge anymore. Please contact me for any further needed information ******@gmail.com. I will dispute the charge if I do not get a response. Thank you!

I need someone to

Call me back because mine has nothing to do

With subscription but my network provider (EE) said they got a bill from a third party (Microsoft) which was recurring for

Days and amounted to

230.91 pounds. I need help for this to be resolved as soon as possible.