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I received a mystery charge from Microsoft how do I cancel it; if it's the subscription I think it is it should've been cancelled years ago
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
A unknown charge, something about Family amount of change $12.99 please cancel now
My wife is being charged 119.00 for 365 that she didn't authorize. I'm handling her account she is now in a nursing home and i need this charge removed and credited she doesn't have a computer anymore for me to log on to cancel this. I need to talk to a live person to handle this charge to remove from her bank account.
Thank you Paul Patout
I either never signed up for this subscription, or I forgot I did. I need to cancel it. When I click on "view invoice" in my email bill, I get an error screen. I have no subscriptions in my personal or work account, so I cannot follow your instructions above --- there's nothing to "manage." I deserve the right to easily cancel a service I no longer want or never even signed up for. Please provide actual help.
refund on account was double billed last month billing was supposed to be corrected
I am receiving a recurring charge on my account from Microsoft and I have no cards on file. Also I cannot find any previous charges when I put my cards in the system. I am unable to contact support I tried through chat and they told me it’sa business charge and I have to contact support through a business channel? Can someone help me figure where it’s coming from? I have an account description on my charge but Microsoft website is not helpful at all.