How do I get this charge to stop?

Anonymous
2025-01-17T20:02:09+00:00

Mod note: Brought here by a search? Please read the last post on page 5.

I received a mystery charge from Microsoft how do I cancel it; if it's the subscription I think it is it should've been cancelled years ago

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS

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  1. Anonymous
    2025-01-18T00:41:48+00:00

    Dear Brandon Gostomski,

    Thank you for reaching out regarding the mystery charge from Microsoft. To stop the charge and investigate the issue, here are the steps you can follow:

    Steps to Investigate and Cancel the Subscription

    1. Check Your Subscription Status

    • Log in to your Microsoft account at Microsoft Account Services.

    • Under Services & Subscriptions, look for any active subscriptions and verify which one is being charged.

    1. Identify the Subscription

    • If the charge is related to a subscription you believe should have been canceled, check the subscription details for confirmation.

    • Look for any auto-renewal settings that may have been missed during the cancellation process.

    1. Cancel the Subscription

    • Once you identify the subscription:

    • Go to Manage and select Cancel Subscription to stop future charges.

    • If the subscription is no longer needed, make sure to follow through with the cancellation to avoid further payments.

    1. Request a Refund for the Unauthorized Charge

    • Visit the Refund Request page.

    • Find the charge in question and select Request a Refund.

    • Explain that the subscription should have been canceled and request a refund for the amount.

    1. Contact Microsoft Support if Necessary

    • If you’re unable to cancel or get a refund online, contact Microsoft Support:

    • Visit Microsoft Support Contact Page.

    • Choose Billing > Subscription Support and provide them with the relevant details.

    1. Monitor Future Charges

    • Once the subscription is canceled, keep an eye on your bank statements to ensure no further charges occur.

    I hope this helps resolve the issue and stop the charge. Let me know if you need further assistance!

    Best regards,

    Yuki

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